FAQ

What are your fees?

Like everything we do our fee structure is transparent. At the appropriate time we will provide you with a Fee Schedule that simply and clearly outlines our fee structure.

Standard Fees cover the everyday management of your property whilst Fees such as Let Fee covers the one off | occasional | as required (1) one weeks rent fee to relet your property. Other fees may apply. For privacy reasons we prefer to discuss our fees with you in person.

Pets

Whether or not you allow your tenant to have a pet is at this stage still your decision. Keep in mind most tenants these days have a pet so not allowing pets will restrict the number of tenants who will apply for your property.

How do I move my property to you?

It’s a simple process and we take care of the entire process for you. Once we have a signed PO Form 6 we take care of the rest. Notice periods may range from 0 to 90 days depending on whether you signed a PO Form 6 or an old PAMD20a agreement. We will liaise with your previous managers and once the notice period is complete we will collect all relevant documentation/keys from their office and then notify your tenants.

How quickly can you find a tenant?

Many factors impact this.

Like:
• Asking rent
• Suburb
• Condition of property
• Features of property
• Proximity to facilities
• Competition

Generally speaking tenants can be found quickly for competitively priced well located properties in good condition.

How do you market my property?

We can take photos of your property but we always recommend professional photography with a floor plan-these can be used for multiple tenancies. We write your advertising copy and load this (with the photos) to the following sites/portals plus more!

Prospective tenant enquiries are then managed promptly, professional and inspections arranged as soon as suitable to the enquirers.

Who chooses the tenant?

Once the application process is completed we will present to you the most suitable applications. We will make recommendations where necessary but ultimately it will be your choice. Unless of course you authorise us in writing to make the most appropriate choice based on your instructions.

How and when will I receive my rent?

Your rent will be electronically transferred to your nominated bank account at mid or end of month, it’s your choice.

Repairs and Maintenance

Probably (along with poor communication or arrears) the number one bug bear for many landlords is finding unauthorised extra charges on their monthly statements. We are bound by the legislation to ensure your property is safe, habitable and that certain maintenance (emergency repairs) is carried out promptly. That said we will always let you know any maintenance/repairs that are required at your investment property.

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